bad attitude

<p>I called multichoice for an error i had on my explora, i called the multichoice call centre on friday and the agent who assisted me told me she could not clear the E102 error i had and she will escalate the matter to technicians amd after 3 hours i must check the if the error is cleared or not. Well after 12 hours i still had the error where i had to call again and hold the line for a few minutes. Then i sopke to a lady by the name Ayanda Nhlapo(based in randburg)today who gave me attitude when i asked questions regarding my query. When i asked her more questions as to why i suddenly had am error as what she is explaining to me was because of the fact that the account changed more than a year ago. </p> <p>I did not like the manner she was talking to me and the way she was adressing me it was demeaning. Multichoice im not sure if tuis is how you train you customer service consultamts to treat your customers but based on the fact that we pay for a service i dont think a calibre of the lady who was assisting me must be on the phones assisting people she will take the reputation of tour compnay down if it is not already. Please adress this and listen to the call i had with Ayanda Nhlapo. I want to get feedback on this matter please.</p>