bad attitude

I called in enquiring about adding my mom's dstv under my nake today at 09:19 am and spoke to Luyanda dlamini who to me and was rude to me especially after i told her that she was not making sense to me as i didn’t understand ended up asking to speak to someone else and she told me to drop the call and call again, i asked to speak to a team leader and she said they in a meeting. im a new client to dstv and i don’t know much about how things work, so when i called i wanted to get advise i ended the call more confused and seeing that she gave me attitude i just said thank you and good bye .