Bad attitude

I called multichoice Dstv today at around 21:19, I wanted to find out the information about upgrading and also to find out if payment that I made through internet is appearing, the consultant who was speacking to me was very rude and was not willing to assist she couldnt even give me chance to explain, I ask her that after payment I have made today when is my next debit order then she said 25th of january, in the middle of the conversation she change and say no debit order is december, and as far as i know from the conversation i had yesterday on the 15th of December i was told that they are going to debit R220,43 on the 25th December but i decided to pay it today, this consultant was not focussing on call and She Upgrade without me concluding that i am continuing with the upgrade or not, i ask her to transfer me to someone she refuse and say there is a high call volume no one will come to a call, i ask her to call the Supervisor she put me on hold for a long time until i put down the phone because i have been on call and wait untill 14minutes. I didnt know multichoice consultants are rude like that. And right now my package was upgraded without me concludind and they will expect me to pay for something that was not having conclusion on?