cM
charlene M
1 reviews | Active since Aug 2015
22 Dec 2017, 09:15
bad attitude
I paid my account before it was disconnected and dstv was not able to pick up payment,they only picked payment today and disconnected today.The dispute I have is I made the payment before dstv was actually disconnected and was advised service is still active and if payment made no re connection fee will be charged.I then call again yesterday to check if payment cleared...and was advised normally payments picks immediately and the service is still active and agent advised to email proof which was done.I then see this morning only payment was picked up and service was disconnected during night.This morning I called twice and spoke thoko zizzi who cut me and to Tusa and Renny/lenny who actually have a bad attitude and is not willing to give extraordinary customer service,actually they do not have any service standards.Please call and assit me as I feel Dstv has ****** me....charging me a reconnection fee.account 898 22 9 7 9.Feel free to call.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Dec 2017, 09:43Dear Charlene
We acknowledge receiving your complaint.
Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply22 Dec 2017, 09:43
Official
Dear Charlene
We acknowledge receiving your complaint.
Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Dec 2017, 12:21Good day Charlene
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our records indicate that you have been assisted and the billing on your account explained and account adjusted accordingly.
Your account is payable on or before the 20th of every month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Dec 2017, 12:21
Official
Good day Charlene
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our records indicate that you have been assisted and the billing on your account explained and account adjusted accordingly.
Your account is payable on or before the 20th of every month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Regards
Rupert
Best regards,
cM
charlene M's updateReviewer Update
27 Dec 2017, 12:56Good Day
Please contact me regarding my reconnection fee not reversed and bad service.
cM
charlene M's update27 Dec 2017, 12:56
Reviewer Update
Good Day
Please contact me regarding my reconnection fee not reversed and bad service.