Bad attitude.

Hi I have been a customer of dstv for a while. I upgrade and down grade all the time. Depends on what my pocket can handle. I called dstv tonight and was told I could.only do this if I have credit in my account. Normally they give me 48 hours to.pay. Can someone please tell me when this changed. Plus I was on hold for 10 mins without anyone answering. Only by my 3rd call I got through to hear this.nonsense. Couldn't even finish my.conversation so.my airtime was up. A whole R50 later to top.it all the recorded voice talks about self service that doesn't even work. So u have to call anyway. I'm really not impressed cos I downgraded for.the.holidays seeing nick.junior was free but now it's over and my son only watches that channel and now he can't watch it.