Bad and unprofessional service

I had a problem with my TV and I had to send it for repairs and I called dstv to stop / block my service even though I had already paid my dstv and the agents the agreed that it will be stopped until further notice but my TV was back from repairs early and when I called dstv to reconnect me as I new I still have some subscription I was told they can't do that I must pay R430 and when I escalated it to their team leaders and managers they misled me and said they will investigate and get back to me within 24hours that was 3weeks back and yet even now they have never gave me feedback , so much bad service and I will never recommend their service to any one