1 reviews | Active since Jun 2015
bad and unhappy
I am so upset with dstv I go in to the Multichoice agency in port Elizabeth they tell me if I by the DStv Explora decoder I get the Smart LNB for free so I go and by the explora then I go back to the agency to find out by the manager that I have to by the smart LNB and I tell him that he's worker told me that I get it for free and if I did know that I would have to by it I would have not gone and by the explora this is bad and I am un happy
Dear Abdul,
Your feedback regarding the service you received from our consultant is important to us. Our intention is to ensure that our customers enjoy every interaction with us.
Please be informed that the Smart LNB cable is not included as part of the Explora package. This simply means you will need to purchase the Smart LNB cable for the installation of your Explora. These are the only items included when purchasing an Explora decoder: 1X DStv Explora, 1X DStv Remote control, 1X DStv smartcard, 1X power supply, 1XHDMI cable, 1X RCA cable, User guides and product information.
We recommend that you also visit our website on www.dstv.com for more information about the Explora decoder and it's installation.
Thank you for taking the time to contact us.
Kind regards
Dinah
Dear Abdul,
Your feedback regarding the service you received from our consultant is important to us. Our intention is to ensure that our customers enjoy every interaction with us.
Please be informed that the Smart LNB cable is not included as part of the Explora package. This simply means you will need to purchase the Smart LNB cable for the installation of your Explora. These are the only items included when purchasing an Explora decoder: 1X DStv Explora, 1X DStv Remote control, 1X DStv smartcard, 1X power supply, 1XHDMI cable, 1X RCA cable, User guides and product information.
We recommend that you also visit our website on www.dstv.com for more information about the Explora decoder and it's installation.
Thank you for taking the time to contact us.
Kind regards
Dinah