Bad and *** services and bad customer care

I spoke to an agent by the name of Bianca about my account with dstv and we spoke and I told her my query and why is dstv billing me for showmax while I don't have access to it and she said she will get her team leader to get back to me and I ask her not to debit my account until someone form dstv call me they debited my account while I stated clearly not to debit I reverse the money todsy I called in again spoke to the guy by the name of leanard if I'm not mistaken he also said someone will call me up until now not one called me I don't know whether the agents are trained to lie to us as customers or what I need someone to call me and sort out this *** and ****yy service I'm getting thry are so quick to debit or switch off their services but lazy or don't care to respond to our complains