Bad and *** services

My dstv on extraview is suspended on one of my decoder it's been 7 or 8 days I called dstv call center I spoke to lulama about my query she dis not help me at all as usually with dstv this is ****ty and *** service they are so quick to debit or switch off our accounts if we dis not pay but every slow to resolve our issues with them I asked to speak to someone else I spoke to Nqumisa the same thing happened no help was offend what are we paying dstv for I'm so bored with this I don't owe them shot yet I cannot have my issue resolved will they compensate me for the days I could not Mt service that I pay for cause they charge us proctor view