Bad and poor service

I have an issue with Dstv(multichoice). On 16January2021 i made payment for my subscription and it was deactivated on 19January2021. I was told to pay reconnection fee which I did and account was activated only to be deactivated again on 22January2021. Every single time i am told that my matter will be escalated to the billing department of which by the way it is just a system and not someone physical who i can talk to. I have sent through proof of payment and still the amount cannot be allocated. Till today the account is deactivated and i am getting same story of escalation, pay subcription and reconnection fee and never called back as promised. I am about to lose it as i cannot keep paying reconnection fees every second day. This is just a ******* and i am spending so much on airtime making calls which at the end the issue can't be resolved.