Bad and poor service

On the 3rd of October 2020, I installed a price lock decoder and was advised will pay R1150 monthly subscription starting from the 1st of November. On the 18th of October the dish was suspended due to payment not received witch was R831 and I couldn’t understand what was the balance for as the decoder was still new. On the 4th of November payment of R1230 was paid and the services where then opened but on the 11th the services was disconnected again and I’m being advised that a payment of R931 has to be paid in order for the service to be reconnected again. I have been calling without getting any assistance went to Maponya mall but still didn’t get any help