Bad and poor

My DSTV internet was working just fine not experiencing any problem but suddenly it just stop working i can't even use my night data cause the internet is not working on the other hand try to get help from agents via whatsapp don't wanna lie their service is very poor they cant even solve the problem like they are not helpful, i am not happy at all come end of the month DSTV multichoice will debit the money for this internet that is not working, so for me i just want to say you guys must cancel this internet thing cause is not working and please don't debit the money for internet unless you guys fix it or cancel it i am not gonna pay for something that is not working