TD
Tuduetso D
1 reviews | Active since Dec 2018
02 Dec 2020, 16:07
BAD and Pathetic services
What a bad service, won a Absa reward and was supposed to be 12 months on month 10 they have the nerve to disconnect me and the agents are very rude and disconnects calls
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Dec 2020, 16:20 Hi Tuduetso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Dec 2020, 16:20
Official
Hi Tuduetso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 14:33Hi Tuduetso,
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the amount allocated from your Absa rewards was for DStv Compact and the PVR functions excluding the Decoder Insurance. Our records indicate that an amount of R5434.00 was allocated to cover your subscription from January to December 2020.
Please see below subscription breakdown:
• DStv Compact – R399.00
• PVR Functions – R95.00
• Total - R5434.00
The Decoder Insurance is R35.00 per month, this means that you were supposed to either pay R420.00 for 12 months in advance or R35.00 per month.
The services were suspended because of the outstanding fees for Decoder Insurance.
Please be advised that we have reconnected your services. Kindly note that an amount of R299.60 is currently due immediately.
The payment details are as follows;
• MultiChoice Africa
• Absa
• Account number – ***
• Reference number – ***0
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the amount allocated from your Absa rewards was for DStv Compact and the PVR functions excluding the Decoder Insurance. Our records indicate that an amount of R5434.00 was allocated to cover your subscription from January to December 2020.
Please see below subscription breakdown:
• DStv Compact – R399.00
• PVR Functions – R95.00
• Total - R5434.00
The Decoder Insurance is R35.00 per month, this means that you were supposed to either pay R420.00 for 12 months in advance or R35.00 per month.
The services were suspended because of the outstanding fees for Decoder Insurance.
Please be advised that we have reconnected your services. Kindly note that an amount of R299.60 is currently due immediately.
The payment details are as follows;
• MultiChoice Africa
• Absa
• Account number – ***
• Reference number – ***0
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Dec 2020, 14:33
Official
Hi Tuduetso,
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the amount allocated from your Absa rewards was for DStv Compact and the PVR functions excluding the Decoder Insurance. Our records indicate that an amount of R5434.00 was allocated to cover your subscription from January to December 2020.
Please see below subscription breakdown:
• DStv Compact – R399.00
• PVR Functions – R95.00
• Total - R5434.00
The Decoder Insurance is R35.00 per month, this means that you were supposed to either pay R420.00 for 12 months in advance or R35.00 per month.
The services were suspended because of the outstanding fees for Decoder Insurance.
Please be advised that we have reconnected your services. Kindly note that an amount of R299.60 is currently due immediately.
The payment details are as follows;
• MultiChoice Africa
• Absa
• Account number – ***
• Reference number – ***0
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the amount allocated from your Absa rewards was for DStv Compact and the PVR functions excluding the Decoder Insurance. Our records indicate that an amount of R5434.00 was allocated to cover your subscription from January to December 2020.
Please see below subscription breakdown:
• DStv Compact – R399.00
• PVR Functions – R95.00
• Total - R5434.00
The Decoder Insurance is R35.00 per month, this means that you were supposed to either pay R420.00 for 12 months in advance or R35.00 per month.
The services were suspended because of the outstanding fees for Decoder Insurance.
Please be advised that we have reconnected your services. Kindly note that an amount of R299.60 is currently due immediately.
The payment details are as follows;
• MultiChoice Africa
• Absa
• Account number – ***
• Reference number – ***0
Kind regards
DStv: Hello Peter Team