Bad and no service from dstv

They are charging me R189 for services i never received. Now im getting calls from lawyers demanding payment. I am being harrassed for this payment. According to the agents i am supposed cancel subscription, although it was showing errors all the time . After calling them and being told to wait 15 min and nothing happened. Using the self service option didnt bear any fruit as well...i switched over to OVHD.

So now i called dstv and was told that mo matter what i will have to pay.....