Bad and disappointing service

My name is Mokgadi Maria Mzimba I have extra view with Multi choice. The problem I had/ still have is, After bad weather on Wednesday 23rd Feb 2022, both decoders were not working, I called multi choice customer services, I spoke to Owami Ngcobo on ref number ***1.I, she couldn't solve my problem, after I have switched the decided on and off, she advised me to go to multi choice store because the decoder is faulty as it was just flashing the orange light, booting forever. I swapped the decoders, then the primary decoder worked. Okay After work I wanted to unplug the secondary decoder to take it for checking at multi store, to my surprise it was now working but was giving error message E143, then I called. The orange light was nolonger flashing. I called the customer care again on ***, I spoke to Sfiso Ngidi on ref number ***1-I, he resolved my problem, I didn't have to plug and unplug, un***** and ***** the white cable. I was happy. Then I have bad weather again yesterday sunday the 27th Feb, ijoh, same problem but this time around no one could assist it help, I requested TL call backs, no one called me back, I spoke to Nikita- ref number ***1-I69 Xoliswa ***1-72 Thobela ***1-75, she promised TL Nombuso will call me back, I waited till now, the one decoder which I swapped was the one working, the secondary decoder was still not working. Today 28 Feb I called again on ref I*****83 I spoke to Thalente, I spoke to the manager Ternish, , Kiran, , i even opted for the cancellation of the extra view because after all the exercise, still the other decoder was not working, I swapped the decoders, I asked him to make the prim decoder secondary and secondary primary. I am not happy at all with multi choice, after all this years, I have to experience such, bad, and disappointing experience. I still can not believe that Tenish did not call me ba k after my line cut off, jIhave been using my airtime, but he did not have the Coutersy of atleast calling me back after my line cut off, I'm unhappy sad and disappointed.