Bad and cruel treatment by Dstv Multi Choice

I just received this message from DSTV Multi Choice, " Your subscription ,and any services paid via your account have been disconnected (R1569.01 is owing). Pay here to reconnect payat.io/dstv/***1." This always happens on the weekend when everyone is at home to enjoy the programs which i have paid for, I am still waiting for a response about the three amounts which they say i owe , instead of a response they disconnect or you receive a message that they have disconnected , this cruel and unfair treatment from their side. This is bad service at its best. They promised in the last review to look into the matter but nothing from their side so far except that they reconnect and only to disconnect again and on weekends to deprive my family their R970 which I pay every month.