Bad Advice and Product Knowledge

This will be my second complaint for the same issue and will continue until this is resolved. Received a notification on the 31/12/2015 that someone will assist me in 24 business hours, as far as I know, its already been 15 hours since their response but more than 24 of my complaint. <br> <br> I contacted Multichoice after I installed the explora. I spoke to Lindiwe, she advised that its not required to change the skewness of the SMART LNB as this is done automatically after installation. I asked about Polarization and this is done automatically. I specifically asked about \Fine tuning"the LNB as I could not remember the term skewness"