Bad admin and service

For years now I stop my DSTV at my home when I go to my holiday home. I phone each time to do so. I've phoned the 19th of March to have it switched OFF at my home (serial nr ***) and ON at my holiday home (serial nr ***) . This was done. 23 April, I've phoned to switch OFF the holiday home and switch ON my home. After a struggle, this was done. All of a sudden on the 1st of May it was switched off again and I had to phone again. After some time and again a struggle, it was switched on again. Today, the 5th of May they've switched it off again and I received the following SMS: DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R822.03 using ref no. *** or click payat.io/dstv/*** What is this about? I have a debit order and my account was never in areas. Why am I struggling with DSTV these days and why do I get a SMS that my account is not paid if I have a debit order. I NEVER have DSTV switched on at both homes, that is the reason I phone each time when I move between the houses.