BAD ACCOUNTING AND TIME FRAMES

WE ARE CLIENT FOR MULTI CHOICE FOR AGES, BUT OUR SERVICES WAS DISCONNECTED DUE TO MYSELF SLIPPING UP WITH THE PAYMENT. I CALLED THE CALL CENTER AND SPOKE TO THEMBINKOSI WHOM ASSISTED ME. BUT I WAS FURIOUS ABOUT THE TIME IT TOOK TO SORT OUT MY STUFF IT COST ME OVER R200 RANDS IN AIRTIME, JUST TO FIND OUT THEY MADE A MISTAKE WITH A PAYMENT OF MINE! REALLY THIS IS RIDICULOUS!!! I WAS ON THE PHONE FOR OVER AN HOUR AND I AM STILL NOT CONNECTED! WHAT THE HELL! THEMBINKOSI YOUR SERVICE IS EXCELLENT BUT MULTI CHOICE NEEDS A COMPETITOR TO WAKE UP!!!!! YOUR COMPUTER PROGRAMS AND THE DELAYS IN PHONE CALLS ARE APPALLING TO SAY THE LEAST. THANK YOU SO MUCH FOR FREAKEN NOTHING!