gM
godfrey M

1 reviews | Active since Jul 2015

29 Nov 2016, 09:20

Bad accounting

<p>if there is one company that will just make your life difficult, it is Dstv (Multichoice). first it was my old decorder that i was using that they were charging me, i upgraded to Pvr and stopped my older decoder, they never cancelled the contract of the old decorder, they double charged me for the old and the new decorder. until i picked it up sometimes in June and questioned them. before that i cancelled the insurance for my decorder, but it was never cancellled, just yesterday they sent me an sms saying i am owing R100 and i poned them to check what is R100 for because my account is upto date then they told me is for my decorder insurance and R80 for extra view but when you check my account, i paid on the 27 R759 and R80 for extraview, i asked again why are they charging me for insurance that was supposed to have been cancelled long time ago? there was straight answer to that, they try to explain, so is explaining helping or just making matters worse? how many people are they robbing with this over chargings of things they do not own? multichoice must not forget that some of us are spending a furtune on their stupid programes, nothing good is shown on the channels but they are sill milking us and we do not complain, even if we complain with the nonsense they are showing us, they do not listen or improve on the other hand they keep on robbing the poor viewers by just charging extra money for thing they do not own...Multichoice is really a pain...</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Nov 2016, 10:17
Official

Dear Godfrey

We acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Nov 2016, 13:26
Official

Good day Godfrey

Thank you for taking your time to contact us.

We hope you will accept our apology for the inconvenience caused in this regard.

Our insurance team will contact you for further assistance with the insurance. You can also follow up with them by calling ***.

We still look forward to serving you more efficiently in the future. Your feedback and support is important to us.

Best regards

Dinah

Best regards,