Bad account handling and *********** agents

<br> On the 24th January 2017 we changed our payment option to annual which grants us 1month for free. I spoke to Musa who confirm an amount to be paid R4730.00 which will activate the service from February 2017 to February 2018. Dstv suspended our account Today.<br> <br> Phoned the call center spoke to Ncebakazi who was so ***********, giving out incorrect information til I ran out of airtime. Phone again and spoke to Lebo who was even worse than Ncebakazi. She has excuses for each request were Teamleaders are concerned. I asked to be transferred back to Ncebakazi she reply there&apos;s no way that can be done as it&apos;s a huge call center. Ok, I asked to speak to a senior she refused and ended up placing me on hold and the feedback she gave was that there&apos;s only one Teamleader and currently busy. "Huge call center with only 1Teamleader" what a service DSTV. I then ask for her to take down my details and ask the Teamleader(Tebogo) to get back to me, she reply I don&apos;t think he&apos;ll call you, just like that, shocked. Got so furious as she&apos;s giving answers for a Teamleader without even handing my request in. She confirmed to me that the Teamleader will not find Ncebakazi.as she&apos;s doesn&apos;t work there. I spoke to Ncebakazi from the same number I was speaking to her on. Judging from the responses she gave, I might not receive a call from anyone as she won&apos;t hand in my request.<br> <br> Lebo doesn&apos;t wanna work, she&apos;s probably tired, release her before she start messing up our accounts.<br> <br> DSTV reimburse my airtime wil send you a bill and for the inconvenience caused.