bad

i've recently contacted DSTV regarding suspended service while my account is paid fully & on time monthly,now on the line with a consultant Pam whom was not sure of what she's doing in all her statements she kept on using maybe but not giving me facts.I'm now in errors because some-one decided to change my payment due date.I'm lividly flabbergasted because i'm not getting any clear explanation .I'm not happy at all i'm now referred to a walk in center because i bought the decoder at a walk in center,what is the using of a call center if they can't resolve issues.