cC
celusti C
1 reviews | Active since Jul 2013
06 Oct 2016, 09:10
bad
<p>Yesterday I phoned dstv 4 times about my account aparently I owe then over R3000 for 3 months I did not pay but they did not debit the money from my account so they say it's the banks volt I went to the bank they tried to debit twice the amount on Aug I phoned dstv again they said I did not pay lats year oktober why only now they say I did not pay 1year later so I send them my bank statement they did debit the money but not the right amount for 3months last year they did not debit the same amount my question is why after one year they want to say I skiped a month</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
06 Oct 2016, 09:19Dear Celusti
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2016, 09:19
Official
Dear Celusti
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Oct 2016, 09:31Dear Mrs CC De Clercq
Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP department to investigate as to why the debit orders did not collect and to give you a call back directly with your concerns. Upon checking your account we confirm that a payment of the amount of R3394.00 was made and reflects on the on account 2\10\2016. Should you require any further assistance feel free to contact us.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply06 Oct 2016, 09:31
Official
Dear Mrs CC De Clercq
Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP department to investigate as to why the debit orders did not collect and to give you a call back directly with your concerns. Upon checking your account we confirm that a payment of the amount of R3394.00 was made and reflects on the on account 2\10\2016. Should you require any further assistance feel free to contact us.
Regards
Nesta
Best regards,
cC
celusti C's updateReviewer Update
06 Oct 2016, 09:36I know they say I owe that amount will they call me coz they say it's a payment from last year oktober
cC
celusti C's update06 Oct 2016, 09:36
Reviewer Update
I know they say I owe that amount will they call me coz they say it's a payment from last year oktober
DStv (MultiChoice)'s replyOfficial
06 Oct 2016, 09:52Dear Mrs CC De Clercq
Thank you so much for your reply post. Yes they will certainly give you a call back and give you a breakdown of your account. Your account was escalated to the relevant department.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply06 Oct 2016, 09:52
Official
Dear Mrs CC De Clercq
Thank you so much for your reply post. Yes they will certainly give you a call back and give you a breakdown of your account. Your account was escalated to the relevant department.
Regards
Nesta
Best regards,