Back to square one

In December I queried my account. Sandile assisted me in getting the account fixed. The payment due was about R124. I paid the amount due only to be disconnected due to non-payment of amount later quoted to be over R300.

On 8 January I called the call centre, Mandisa confirmed there were add ons on my account such as record functionality and a joox subscription. Non of which I requested. Joox was supposed to be free until end of January. Mandisa was not of much help, I requested that she escalate the matter back to Sandile. No response to date.

Please fix my account, ASAP.

Richard Barron