HN
Hanelle N
1 reviews | Active since Jul 2018
30 Jul 2018, 15:30
back and forth
I am so frustrated and really do not know what to do or who to phone! Our dstv catchup, box office and showmax just stopped working since Friday. I called multichoice ...they sent me to Skye tv who informed me there's nothing wrong with my decoder. I called Dstv again who informed me its installation, I phoned Skye tv back who informed me its impossible as there's a nationwide problem with dstv....what do I do next???
Helpful (0)
Replies (4)0
Replies (4)HN
Hanelle N's updateReviewer Update
30 Jul 2018, 17:22I forgot to mention...the message on my catchup reads: not available in this country and boxoffice reads: not available in your region ....well it worked perfectly for months
HN
Hanelle N's update30 Jul 2018, 17:22
Reviewer Update
I forgot to mention...the message on my catchup reads: not available in this country and boxoffice reads: not available in your region ....well it worked perfectly for months
DStv (MultiChoice)'s replyOfficial
31 Jul 2018, 09:18Dear Hanelle Normand
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2018, 09:18
Official
Dear Hanelle Normand
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Aug 2018, 10:57Good day Hanelle Normand
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are aware of the issue of missing Catch Up & Box Office titles on your decoder. Our technical team is working on resolving it urgently and ensuring that the full catalogue will be available as soon as possible. We apologies for the inconvenience caused.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Aug 2018, 10:57
Official
Good day Hanelle Normand
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are aware of the issue of missing Catch Up & Box Office titles on your decoder. Our technical team is working on resolving it urgently and ensuring that the full catalogue will be available as soon as possible. We apologies for the inconvenience caused.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
HN
Hanelle N's updateReviewer Update
05 Aug 2018, 16:49Hi Rupert
So after going back and forth for days and being told they working on the problem I am now told its either my decoder or installation. I can not tell you how annoyed I am that after 10 days without catchup and boxoffice I am told to go back to service centre. I have been there already and they told me its not a problem with my decoder or installation!
HN
Hanelle N's update05 Aug 2018, 16:49
Reviewer Update
Hi Rupert
So after going back and forth for days and being told they working on the problem I am now told its either my decoder or installation. I can not tell you how annoyed I am that after 10 days without catchup and boxoffice I am told to go back to service centre. I have been there already and they told me its not a problem with my decoder or installation!