Bab services at MultiChoice consumer service for the whole day

I'm disappointed with the service I got at MultiChoice I've been calling the customer service department to but none of the the agents were able to assist the would cut my call while talking to them. I sent proof of payment via email. When I called they said they have received my email but I have auto response say they have recived. All I need was to be connected. I think they are doing this to me since I'm a Black African.