EM
Ernestacis M

1 reviews | Active since Sept 2018

28 Jan 2024, 13:19

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I spoke to several personals this week and I was pleased to be assisted promptly by Emihle Sigutya and I explained to her that what was sold to me and was explained to was not true and she reconnected my services as the fault was with the Dstv consultant who sold me the New Explorer Ultra and my matter is still being looked into. But on Friday a rep from DSTV who acts as a respondent for Hello Peter said they are also looking into my matter. But yesterday my services got disconnected again. I called in today again and I spoke to three different people cause they kept cutting my call of and explained the matter to them over and over again and the consultant said my services will stay disconnected until they have listened to the call recordings. So I must not Enjoy my channels because of someone’s lousy mistake. Is this fare

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jan 2024, 13:27
Official
Hi  Ernestacis, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
EM
Ernestacis M's update29 Jan 2024, 15:41
Reviewer Update
It’s sad to see that your values as Multichoice are not put into practice as no one has contacted me and I was not informed about a turn around time frame. I’m not a rude or unruly person as I know your consultants would not appreciate to be treated unfairly due to someone else’s mistake. But I would like to know when will my matter be attended to