B.Calvert

Bad service from DSTV...my service has been discontinued for non-payment...One of their consultants phoned me roundabout the 15th of November...I told the consultant to cancel my service for last month which they did not..I made my full R700 subscription payment plus the R50 reconnect fee for December .Nothing happened only to phone in and find that I must pay subscription for last month as well..The consultant that helped me on the line just decided to hang up the phone after I wanted to find out why I must pay for November. I Waited for twenty minutes for them to pick up and she only helped me for seven minutes..this I've done all from my cellphone. What i want to know is why I must pay for November as well as I instructed them to disconnect me.