Awfull service
<p>At the end of the month an eft went through to dstv for R874. The amount was credited back into my bank account. Another R1014 went of as well as R115. Dstv disconnected our service. When phoning them they first said that our account is behind with R900. We phoned again, then they said they had an error on their side. Over the weekend we received another msg stating that our account is behind. They disconnected us again and said when phoning again we need to submit a bank statement. We paid R 1129 and have no service. It feels like we are being ******. Truly awful service. Smartcard nr ********** 399</p>
Dear Michelle
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Michelle
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Michelle Du Preez
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, the was a refund that was done back to your bank account of R874 on the 2nd April then on the 8th April R874 was again reversed by your bank.
The payment of R1014 and R115 are currently not reflecting on our side, kindly send us the bank statement showing the transactions.
Kindly send the statement to ***.
As soon as we receive the statement we will be able to assist you further.
Please feel free to contact us should you require further assistance.
Kind regards
Lebogang
Best regards,
Dear Michelle Du Preez
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, the was a refund that was done back to your bank account of R874 on the 2nd April then on the 8th April R874 was again reversed by your bank.
The payment of R1014 and R115 are currently not reflecting on our side, kindly send us the bank statement showing the transactions.
Kindly send the statement to ***.
As soon as we receive the statement we will be able to assist you further.
Please feel free to contact us should you require further assistance.
Kind regards
Lebogang
Best regards,
Dear Michelle Du Preez
Thank you for taking our call today.
As per our telephonic conversation, the amount debited of R1014 is the R874 for your residential account and R140 for DStv BoxOffice, of which the R874 has been refunded and reversed back to your bank account.
Kindly send us the bank statement for us to be able to trace the R115 payment.
We have emailed your DStv statement to: ***
Please feel free to contact us should you require further assistance.
Kind regards
Lebogang
Best regards,
Dear Michelle Du Preez
Thank you for taking our call today.
As per our telephonic conversation, the amount debited of R1014 is the R874 for your residential account and R140 for DStv BoxOffice, of which the R874 has been refunded and reversed back to your bank account.
Kindly send us the bank statement for us to be able to trace the R115 payment.
We have emailed your DStv statement to: ***
Please feel free to contact us should you require further assistance.
Kind regards
Lebogang
Best regards,