fD
fumane D

1 reviews | Active since Nov 2011

16 Jan 2017, 19:34

awfull incompitence

<p>on thursday 12 January 2017 i visited Multichoice Mabaleng in mondeo with 3 problems after having waited for morethan 45 min i left the thinking my problems were sorted but non of them were the lady told me my 1 decoder has given in and nothing can be done but laterthat night i plugged the decoder and it worked.</p> <p> </p> <p>i gave her my statement to sort out my lost payment but im sitting with a suspended servicess.</p> <p> </p> <p>asked her to assist with the decoder that goes on and off and i was told it is re booted and when we got home wow same thing happened untill i called the callcenter.</p> <p>ive benn struggling with thispayment storie for months now it is frustratingly frustrarating</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jan 2017, 07:24
Official

Dear Fumane

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jan 2017, 13:08
Official

Dear Fumane

Thank you for taking our call, your case reference number is ***.

Kindly refer to your personal email and respond with the required proof of payment for further assistance.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jan 2017, 14:18
Official

Dear Fumane

We confirm your payment has been allocated.

Should you need any further assistance, please feel free to contact us via ***.

Regards

Elna

Best regards,