HM
Heather M

1 reviews | Active since Mar 2009

06 Dec 2021, 13:43

Awful Service

Very unhappy. Cancelled subscription on 30/11, was still debited and Showmax was not unlinked. Called on 01/12 to request that Showmax be unlinked from my subscription, given a reference and 48 hour turnaround time, still an issue. Was debited for December (subscriptions are paid upfront), I have a credit. Called to query and was promised that the credit would be paid to me by today. I have reference numbers. And a request to rate the service of someone I haven't even spoken to. VERY UNHAPPY!!!!!!!!!

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Replies (2)
HM
Heather M's update06 Dec 2021, 14:16
Reviewer Update
Thank you.
HM
Heather M's update06 Dec 2021, 18:51
Reviewer Update
Thank you very much.
May I also ask that you unlink my Showmax so that I can set up a separate payment method on their site? The website currently says that the account is managed through DSTV, with no way to change it.