Awful DSTV

I already shared my poor experience, which was acknowledged with an answer to say they will contact me, we no such luck, also the consultants keep promising a manager will contact me as they have no access to my account, well the managers keep disappointing as they dont contact me. I took the online dstv premium streaming package, which I had for one day, then cut off, they say payment doesn’t reflect, yet it is out of my account and they won’t accept my transaction history or screen shots of my in app. approvals as proof of payment, they want me to send the proof of payment as if it was an EFT, but there is no such thing for online payments, I can’t even tell them to shove their subscription cause I am not subscribed but they have my money, it is theft. Surely there should be someone you can ask for help. They should be taking me serious and checking their bank statement, they say R586 needs to be paid which doesn’t tie up to R699 subscription amount, maybe it is even related to a showmax I cancelled a long time ago cause my husband took Showmax Pro on his name, but no one is bothered to help DON’T DO DO ONLINE, eft cause at least then you can download a POP. They don’t empower their call centre to help, just an unpleasant awful company. But there us no competition so I guess they can do what they want.