Awful customer service and system

Provides the absolute worst service ever! My mother took the explora ultra Black Friday special last year, which was supposed to be R999 p/m. She was has been paying over R1200 every month and the amount changes randomly. Every consultant she speaks to offers conflicting strories and nobody seems to give her a direct answer or DSTV at the least ensure her problem gets dealt with. She gets overcharged every month and spends her airtime calling constantly to be told the same useless responses everytime!