Awful client service

Good day,

I write to you with the biggest disappointment in the service received today (dated : 03 November 2022) . I called in earlier on to find out why my services have been disconnected even after making the payment and I was assisted by a gentleman whose name I cannot remember and he advised that the reason for my services not being reconnected is because I only paid for the package and not the package + Xtraview. I was surprised to learn that Xtraview is still active after I requested that it gets switched off when I was referred to the branch to get the decoder for testing. I then requested the gentleman to assist with checking why the Xtraview was not delinked and while he checked he also mentioned that even after delinking it , I have to make payment of R49.00 which I then requested to speak to the manager . The manager came in (her name is Silindile) and she gave me far worse service than what I was already experiencing. She promised to call me back after listening to the call in two hours and the timeframe lapsed without getting a call back from her. I then called in again and the agent that answered the call was unwilling to assist as she placed me on hold for over an hour trying with no feedback or update , just constantly removing me from hold and placing me on hold again to go back to her friends . I’m writing to you while still waiting for her to remove the hold and speak to me and update me on what’s happening on my account.

I need someone who is dedicated to work on this case of trying to find out what kind of service Multichoice is giving its client , the agents are having a free paid day of giving awful service and are being cheered by *********** managers. I expect feedback in writing within 48 business hours failure to adhere to that I will escalate the matter to the Ombudsmen for assistance .

Someone needs to account for the bad service received . The managers are not even client centric anymore. It’s distateful.

Please contact me via email with feedback on ***