Aweful customer service

Hi,

I purchased the premium streaming package on the app on Saturday, 16 July. I logged a call on live chat where I sent through my pop and my contact details. Nothing has been done I cannot believe it takes 6 days to load my payment and activate the profile, which stilll has not been done. It's just shocking. Furthermore, I get an email on Tuesday asking me to rate my service with them. The nerve when my stuff is not even activated. I mean seriously! Don't they care about good customer service? I also attached a screendump of the payment history on the app which clearly shows my payment and ehichbday tjey received it as well as the proof of payment to the live chat to escalate and still nothing is done. So they sitting with my money and i dont have datv.