1 reviews | Active since Oct 2012
Awaiting refund
I was incorrectly charged in April and May for my DSTV account. I was told to then send proof that I was eligible for the special after being told I was wrong. I sent the proof on 24th May and on 25th May I was reassured by Thabiso Matsose that if the payment of the incorrect amount goes through in May then I will be refunded in 3-4 working days. It is now 13 June and I still have not been refunded and Thabiso has been ignoring my emails sent for the last 2 weeks.
This is unacceptable.
Dear Kebashnee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Kebashnee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Kebashnee ,
Our records indicate the account was credited accordingly, Kindly send an email to *** with your ID copy attached, proof of payment and a copy of a bank statement to enable us to capture the refund journal.
Once the refund has been captured our finance department will process it.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
Dear Kebashnee ,
Our records indicate the account was credited accordingly, Kindly send an email to *** with your ID copy attached, proof of payment and a copy of a bank statement to enable us to capture the refund journal.
Once the refund has been captured our finance department will process it.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,