AWAITING CUSTOMER FEEDBACK

On the 13th January 2015 I submitted a complaint regarding 4 disconnections of my DSTV in less than one month. On the 14th January 2015 I received a standard reply from Multichoice. Since then I have had no further written communication from Multichoice. On the 15 January 2015 I travelled to Multichoice Randburg to try to solve my problems face to face. Counter 22 asked for proof of payment for R396.77 which I emailed that evening to [Email Removed] and [Email Removed] I have a read receipt that my email was received and read. I was given a direct line ***. There was no answer and a message saying that the voicemail box had not been set up. My concern is that it is almost the due date for my January debit order to go through and I have received no confirmation that the debit order requested on the Subscription Agreement Schedule is in place in your accounting system. Please confirm that payment will be made through the debit order to avoid further disconnections due to non-payment. PLEASE DO NOT DISCONNECTION THE SERVICE AGAIN. Thank you. Barbara Vetter