AVOID EXPLORA OR BE **********
<p>I switched to DSTV EXPLORA in June on their 24 month option. On 28 June the debit order went off. It is now 25 July and still no decoder. All I get is promises and lies. Each time the call centre gives me a different contradictory story. DO NOT ACCEPT DSTV EXPLORA 24 MONTH OPTION.</p>
Helpful (0)
Replies (10)0
Replies (10)
DStv (MultiChoice)'s replyOfficial
26 Jul 2016, 06:17Dear Mr Arthur Waller
We acknowledge receiving your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply26 Jul 2016, 06:17
Official
Dear Mr Arthur Waller
We acknowledge receiving your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jul 2016, 06:17Dear Mr Arthur Waller
We acknowledge receiving your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply26 Jul 2016, 06:17
Official
Dear Mr Arthur Waller
We acknowledge receiving your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jul 2016, 06:20Dear Mr Arthur Waller
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply26 Jul 2016, 06:20
Official
Dear Mr Arthur Waller
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
's updateReviewer Update
26 Jul 2016, 06:34I am not holding my breath. Multichoice have gone out of their way to make it difficult or impossible to contact them.
In the past all their documentation had their telephone numbers and contact details prominently displayed. Now there are none. When you phone their contact centre you encounter a reluctant operator who wants to get rid of you as soon as possible, even if it means lying. They avoid letting you speak to their supervisors, saying they are busy.
They cannot or will not let you speak to the relevant department. Their regular refrain is "WE WILL ESCALATE" ..... and then nothing happens.
DO NOT SIGN A 24 MONTH CONTRACT. Wait for the oposition who will surely be entering the the South African market
's update26 Jul 2016, 06:34
Reviewer Update
I am not holding my breath. Multichoice have gone out of their way to make it difficult or impossible to contact them.
In the past all their documentation had their telephone numbers and contact details prominently displayed. Now there are none. When you phone their contact centre you encounter a reluctant operator who wants to get rid of you as soon as possible, even if it means lying. They avoid letting you speak to their supervisors, saying they are busy.
They cannot or will not let you speak to the relevant department. Their regular refrain is "WE WILL ESCALATE" ..... and then nothing happens.
DO NOT SIGN A 24 MONTH CONTRACT. Wait for the oposition who will surely be entering the the South African market
DStv (MultiChoice)'s replyOfficial
27 Jul 2016, 13:03Dear Arthur
Kindly accept our apology for the inconvenience caused in this regard.
As we're committed to assisting you, our Payment Plan consultant will contact you shortly for further assistance.
Thank you for taking your time and bring this matter to our attention.
Your feedback is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Jul 2016, 13:03
Official
Dear Arthur
Kindly accept our apology for the inconvenience caused in this regard.
As we're committed to assisting you, our Payment Plan consultant will contact you shortly for further assistance.
Thank you for taking your time and bring this matter to our attention.
Your feedback is important to us.
Kind regards
Dinah
Best regards,
's updateReviewer Update
27 Jul 2016, 16:59Dear Dinah
Your reply illustrates my gripe perfectly. What can your Payment Plan consultant do for me when I have paid my subs for the full year IN ADVANCE? My complaint relates to your useless call centre where they they prefer to frustrate you rather than help. But don't try to understand. I would prefer to wait for the oposition.
's update27 Jul 2016, 16:59
Reviewer Update
Dear Dinah
Your reply illustrates my gripe perfectly. What can your Payment Plan consultant do for me when I have paid my subs for the full year IN ADVANCE? My complaint relates to your useless call centre where they they prefer to frustrate you rather than help. But don't try to understand. I would prefer to wait for the oposition.
's updateReviewer Update
27 Jul 2016, 17:05Dear Dinah
In signing off I noticed that your logo has a note beneath it stating ENTERTAINMENT.
Does that mean that your staff are ENTERTAINED by observing how they FRUSTRATE their subscribers?
's update27 Jul 2016, 17:05
Reviewer Update
Dear Dinah
In signing off I noticed that your logo has a note beneath it stating ENTERTAINMENT.
Does that mean that your staff are ENTERTAINED by observing how they FRUSTRATE their subscribers?
DStv (MultiChoice)'s replyOfficial
01 Aug 2016, 05:44Dear Arthur
We received feedback from our Payment Plan team.
They could not get hold of you on this number ***.
Please provide us with an alternative number and the time you will be available to be contacted.
We would like to hear from you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Aug 2016, 05:44
Official
Dear Arthur
We received feedback from our Payment Plan team.
They could not get hold of you on this number ***.
Please provide us with an alternative number and the time you will be available to be contacted.
We would like to hear from you.
Kind regards
Dinah
Best regards,
's updateReviewer Update
01 Aug 2016, 06:48Dear Dina
Every time I phone your call centre a machine asks me to confirm my telephone number sothat it can recognise me in future. Your call centre operator again requests me to confirm my personal information and requests my e mail address and alternative number. I confirm that I missed a call from your call centre. He mumbled a voice message which was completely unintelligible. I can be contacted on **********
Regards
Arthur
's update01 Aug 2016, 06:48
Reviewer Update
Dear Dina
Every time I phone your call centre a machine asks me to confirm my telephone number sothat it can recognise me in future. Your call centre operator again requests me to confirm my personal information and requests my e mail address and alternative number. I confirm that I missed a call from your call centre. He mumbled a voice message which was completely unintelligible. I can be contacted on **********
Regards
Arthur
DStv (MultiChoice)'s replyOfficial
01 Aug 2016, 11:26Dear Arthur
Thank you for your prompt response.
Please note that we can’t view your contact numbers.
Kindly respond privately for further assistance.
Regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Aug 2016, 11:26
Official
Dear Arthur
Thank you for your prompt response.
Please note that we can’t view your contact numbers.
Kindly respond privately for further assistance.
Regards
Dinah
Best regards,