KM
Keoletile M

1 reviews | Active since Nov 2024

02 Nov 2024, 16:24

Avoid at All Costs!

I am extremely disappointed with my experience with DStv. I made a significant payment at the beginning of October for the DStv Compact package covering both October and November as well as for a Wifi router. Now that November is here, my DStv service is locked and I can't access any of my channels. When I reached out to customer service, I was informed that my November fees had been split into several subscriptions that I had no knowledge about. This is completely unacceptable! I expected better from a company of this size. Their customer service is unhelpful and I feel cheated. I would not recommend DStv to anyone looking for reliable service. Save yourself the trouble and elsewhere!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2024, 16:31
Official
Hi Keoletile, 

Thank you for reaching out to us. 

We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. 

Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team