RvdP
Ronnie van der Peet
1 reviews | Active since Mar 2009
09 Jun 2015, 12:27
Available movies
1)My wife has constant issues when trying to rent movies on box office, text does not go through. This is a problem that goes back many months if not years and yet it is never sorted out. <br> 2) Movies that are available to rent on decoder as per online website, are not available on my decoder. Also an old problem, and you give no explanation why. Facebook conversation is ignored. I get them late every time.<br> 3) I was not advised of the rental increase, why?<br> <br> I would like feedback to all the above ASAP please.<br> <br> thanks
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Jun 2015, 11:42Hello Ronnie79,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
1. We confirm that we have the following mobile numbers *** & *** are registered on your account.
2. The online platform have more space therefore gets more movies to rent.
3. Communication was on the box office website and e-mails was also send out to customers.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
1. We confirm that we have the following mobile numbers *** & *** are registered on your account.
2. The online platform have more space therefore gets more movies to rent.
3. Communication was on the box office website and e-mails was also send out to customers.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply11 Jun 2015, 11:42
Official
Hello Ronnie79,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
1. We confirm that we have the following mobile numbers *** & *** are registered on your account.
2. The online platform have more space therefore gets more movies to rent.
3. Communication was on the box office website and e-mails was also send out to customers.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
1. We confirm that we have the following mobile numbers *** & *** are registered on your account.
2. The online platform have more space therefore gets more movies to rent.
3. Communication was on the box office website and e-mails was also send out to customers.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta