1 reviews | Active since Feb 2016
Autrotius service by Dstv Price lock
Good day.
I have two price lock subscriptions. One is for a stand alone decoder and PVR respectively.
I write this letter with disgusts and disappointment by the atrocious service provided by multichoice on my account with you. Ever since you upgraded your systems, you have done nothing, but **** up existing services on my explora.
My PVR functions on the explora has been disconnected ever since your upgrade and I have undated your useless call centre with calls everyday to resolve same, but to no assist.
The level of incompetence of your call centre consultnants is really a concern, you are told 11 different answers to one problem. Now that already shows that your recruiting criteria is much to desired for.
The expected premium is also incorrect. How do you expect me to pay R1178 from paying R842 a month. Worse part the services are not properly functional.
Can you kind fix what was not broken and restore my PVR functions on the attached explora. Failure to do that will result in me logging a complaint with the Ombudsman and cancelling your pathetic service.
Annoyed client.
Stanley Pitjeng ***
Good day
Please note that I am on price lock but you debited me normal compact prices. Please fix this. I called the useless call centre, they say they cannot assist price lock queries. I am supposed to be debit R961 not the R1015 you debited. Please fix this or else you leave me with no choice, but to leave you guys.
My premium breakdown should be R359 for the stand alone decoder. R359 for the explora. R95 for the one extra view. R95 for the second extra view.
How difficult is it to correct this since your migration in August to new systems, I have had a nightmare with your service.
Regards
Stanley Pitjeng *** Show quoted text Show quoted text Dear Benedict
Thank you for your response after 2 months.
My monthly dstv premium should be R996 and not what you guys are charging me.
September you charged me R1, 051. October you charged me R1, 138. Now November, my bill is R1, 043.
Please note this amounts are incorrect.
I have two compact price lock subscriptions, R359*2
95 for extra view. +95 for another extra view.
R359*2=R718+95+95=R908.
Please explain to me how you derived to your amounts to the thousands.
Regards
Stanley Pitjeng Tel:***
Show quoted text Morning
Again you have debited the wrong amount in November and the next bill is back to a R1043. What is wrong with you people??????????????
I am on price lock for two decoders for heavens sake.
Please sort this out or I'm going to hello Peter and social media.
Stanley ***
Show quoted text Escalated to fix billing for next months , so billing should be R908. R359 * 2 Compact subscriptions ' Plus Pvr and Xtra view R95 *2
Show quoted text
03.12.2019 Good day pricelock
Thank you so much for frustrating me with your service since August. If it's not incorrect amount debited, it's the wrong subscriptions deleted.
I am going to be calm as possible. Please connect the below subscription on the stand alone HD decoder.
And please remove the PVR. I have not used the PVR since last year.
Pleaseeeeee.
On Thu, 05 Sep 2019, 20:10 Stan-de-man, <***> wrote: Show quoted text
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I spoke to Amanda Forster this morning and she stated that the decoders has been fixed and everything is in order. Boom!!!!!!!! I check my dstv app and the stand alone is still inactive. I called my Mom and she states that the decoder still does not play. What is Dstv playing which game. The matter is still not resolved. Please don't lie to Hello Peter. Can you please active the Stand alone pricelock compact decoder???? The decoder serial is S***. Why are you lying and saying this has been resolved?
I spoke to Amanda Forster this morning and she stated that the decoders has been fixed and everything is in order. Boom!!!!!!!! I check my dstv app and the stand alone is still inactive. I called my Mom and she states that the decoder still does not play. What is Dstv playing which game. The matter is still not resolved. Please don't lie to Hello Peter. Can you please active the Stand alone pricelock compact decoder???? The decoder serial is S***. Why are you lying and saying this has been resolved?
@Dstv multichoice, is this the kind of service you provide to your clients? My parents cannot watch their favorite TV channels due to you incompetence and lies you provide to clients. I would like to be compensated,after the stand alone decoder has been activated, for the service failure incurred since August this year (your system upgrade) as I believe you are in breach of TCF. I have not been treated fairly on my account since August and you also failed to adhere to the Debi check mandate buy debiting my account with unauthorized amounts as opposed to our contractual amount. Can someone competent, not Amanda Forster contact me immediately to resolve this???????????
@Dstv multichoice, is this the kind of service you provide to your clients? My parents cannot watch their favorite TV channels due to you incompetence and lies you provide to clients. I would like to be compensated,after the stand alone decoder has been activated, for the service failure incurred since August this year (your system upgrade) as I believe you are in breach of TCF. I have not been treated fairly on my account since August and you also failed to adhere to the Debi check mandate buy debiting my account with unauthorized amounts as opposed to our contractual amount. Can someone competent, not Amanda Forster contact me immediately to resolve this???????????
I was in a meeting when you called. Please advise how you derived at the current premium for 20 Dec and what is going to happen to the incorrect premiums I was charged from September to date?
Surely I must be reimbursed for that. I have been prejudiced by your company financially and I feel your company must take accountability.
Again, you have not confirmed if the two subscriptions are on price lock as this was my contract with you before you messed everything up.
I expect feedback on both the above mentioned issues, reimbur*****t and confirmation of the two subscriptions
Dissatisfied client.
I was in a meeting when you called. Please advise how you derived at the current premium for 20 Dec and what is going to happen to the incorrect premiums I was charged from September to date?
Surely I must be reimbursed for that. I have been prejudiced by your company financially and I feel your company must take accountability.
Again, you have not confirmed if the two subscriptions are on price lock as this was my contract with you before you messed everything up.
I expect feedback on both the above mentioned issues, reimbur*****t and confirmation of the two subscriptions
Dissatisfied client.
Again incompetence, look at your premium history.......
You are the most *********** company I have ever paid my money to.
Let me break it down to you and actually do your job:
Standalone= 359Explora=359Extra view=95Extra view=95
This equals to =908.
Now for September I was debited 1178,WHYYYYYYYYY!!!!!!
October debited 1087, WHY........?????????
I hope now your collections department can apply their brains and credit me the correct amount.
Annoyed
Stanley Pitjeng***
Again incompetence, look at your premium history.......
You are the most *********** company I have ever paid my money to.
Let me break it down to you and actually do your job:
Standalone= 359Explora=359Extra view=95Extra view=95
This equals to =908.
Now for September I was debited 1178,WHYYYYYYYYY!!!!!!
October debited 1087, WHY........?????????
I hope now your collections department can apply their brains and credit me the correct amount.
Annoyed
Stanley Pitjeng***