1 reviews | Active since May 2011
Automatic subscription I have not activated. DSTV forcing their packages without consent.
This is the third time in a week that I have been "erroneously" subscribed for Disney plus. I called the DSTV contact centre twice to unsubscribe me. The first time the call centre agent told me it had been activated via the app, which is a lie. Two days ago I was told it is a system error that automatically activated.....now I have received another SMS informing me my Disney plus subscription has been activated. I did not subscribe!!! Please correct this immediately!
I am wasting precious airtime calling every second day!
I have also been inundated with calls wanting to force me to sign up to a two year contract....which I refuse to do.
Stop activating a subscription I have told you I am not interested in and stop harassing me.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Regarding the harassing calls, all three times I have been offered different packages. How does this make sense?
All three times I requested the options in writing via email to see on black & white what I am signing up for and the call centre agents refuse to do that. On the contrary they are very pushy to activate immediately via the call centre.
Your call centre sales agents need training on courtesy and not slamming the phone down in a Customer's ear when they request the contract being offered in writing.
Regarding the harassing calls, all three times I have been offered different packages. How does this make sense?
All three times I requested the options in writing via email to see on black & white what I am signing up for and the call centre agents refuse to do that. On the contrary they are very pushy to activate immediately via the call centre.
Your call centre sales agents need training on courtesy and not slamming the phone down in a Customer's ear when they request the contract being offered in writing.