Authentication server down
The authentication server is down for drifta for Android but not a single person at the call center knows anything about it. They can’t even let me know if the technicians know about it. Really bad service from MultiChoice.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Feb 2018, 08:49Dear Romano Richard Samie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2018, 08:49
Official
Dear Romano Richard Samie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2018, 14:11Dear Romano Richard Samie.
We have escalated the matter for further assistance.
Please note when MultiChoice launched its mobile TV service in 2010, the technology was fresh and new. Over the last few years, technologies and standards have evolved as broadband access continues to grow. This has resulted in the supply of our mobile TV devices becoming limited.
Kind regards
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2018, 14:11
Official
Dear Romano Richard Samie.
We have escalated the matter for further assistance.
Please note when MultiChoice launched its mobile TV service in 2010, the technology was fresh and new. Over the last few years, technologies and standards have evolved as broadband access continues to grow. This has resulted in the supply of our mobile TV devices becoming limited.
Kind regards
Edward
DStv Hello Peter Team
Best regards,
's updateReviewer Update
06 Feb 2018, 14:18Thanks for the response. I understand that technology is moving forward but I’m paying for this service monthly and because your server is down I have no access to the channels on my device. Will I be refunded for the days that I have no access because clearly fault is on your company side?
's update06 Feb 2018, 14:18
Reviewer Update
Thanks for the response. I understand that technology is moving forward but I’m paying for this service monthly and because your server is down I have no access to the channels on my device. Will I be refunded for the days that I have no access because clearly fault is on your company side?