LL
Lebohang L

1 reviews | Active since Nov 2017

27 Nov 2017, 14:51

attempted *****

HI,

So i bought a decoder at Game and decided i will go open an account at Multichoice branch at Pretoria bloed street. When i got there after travelling for an 45 minutes on sunny Saturday to get nice service ,i find a lady who tells me she is too tired to assist and i laugh about nicely asking for assistance, she then starts telling me that i will have to pay R100.00 to open an account and after that i will have to pay the monthly Subscription fee .doubtly i refused to pay and decide i will go home and call mutlichoice for help and they gladly helped , until all was done i decided to ask if we pay fee at branches and they said no the lady was trying rob me that R100.

so i traveled there for nothing , my money i spent on transport and time was in vein and the money i spent for airtime which was more than R70 to get help from call centre would have been avoided if the lady had helped.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Nov 2017, 08:14
Official

Dear Lebohang

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Nov 2017, 13:40
Official

Good day Lebohang

Thank you for bring this matter to our attention.

Your feedback has been forwarded to the management for further investigation. You might be contacted back for more information.

I apologise for the inconvenience caused and feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,