YvdB
Yolandi van den Berg
1 reviews | Active since Feb 2014
11 Nov 2024, 16:21
Attempted deductions
There was attempted deductions made on my bank account. I don't have a DSTV subscription. Complaint on the website contact option, no reply or response.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
11 Nov 2024, 16:26Hi Yolandi,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Nov 2024, 16:26
Official
Hi Yolandi,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Nov 2024, 11:23Hi Yolanda.
As per the telephone conversation, please note that we have reconciled the account, it was a system error. We apologise for any inconvenience caused.
Kind regards,
DStv: Hello Peter
As per the telephone conversation, please note that we have reconciled the account, it was a system error. We apologise for any inconvenience caused.
Kind regards,
DStv: Hello Peter
Best regards,
DStv (MultiChoice)'s reply12 Nov 2024, 11:23
Official
Hi Yolanda.
As per the telephone conversation, please note that we have reconciled the account, it was a system error. We apologise for any inconvenience caused.
Kind regards,
DStv: Hello Peter
As per the telephone conversation, please note that we have reconciled the account, it was a system error. We apologise for any inconvenience caused.
Kind regards,
DStv: Hello Peter
Best regards,
YvdB
Yolandi van den Berg's updateReviewer Update
12 Nov 2024, 13:30Good day
According to the conversation, your offices attempted to collect on a prescribed account.
Are you going to refund me banking fees?
I will report this to the Ombud for investigation.
Kind regards,
According to the conversation, your offices attempted to collect on a prescribed account.
Are you going to refund me banking fees?
I will report this to the Ombud for investigation.
Kind regards,
YvdB
Yolandi van den Berg's update12 Nov 2024, 13:30
Reviewer Update
Good day
According to the conversation, your offices attempted to collect on a prescribed account.
Are you going to refund me banking fees?
I will report this to the Ombud for investigation.
Kind regards,
According to the conversation, your offices attempted to collect on a prescribed account.
Are you going to refund me banking fees?
I will report this to the Ombud for investigation.
Kind regards,
YvdB
Yolandi van den Berg's updateReviewer Update
12 Nov 2024, 17:07I asked for the conversation to be confirmed in writing. The response is not reflecting the issue I raised
YvdB
Yolandi van den Berg's update12 Nov 2024, 17:07
Reviewer Update
I asked for the conversation to be confirmed in writing. The response is not reflecting the issue I raised