Atrocious Service Delivery

9 June 2020, I concluded a new price lock contract with DSTV for an Explora 3. I was told that delivery would be within a 5 to 7 day period, via On-the-Dot Retail Services. I phoned on 18 June 2020 the first time (and since then numerous times on a regular basis) to check when delivery will be. 23 June 2020, I ascertained from Nokhutula (consultant) that the courier company stated they have an incorrect home address for me & since 12 June have gone 5 times to try to deliver. I have not changed my address since 2004, when I purchased the home I am currently residing in & no one has contacted me from the courier company, nor DTSV to date, to enquire about this. I am also still awaiting a call from a manager as requested on 1 July 2020 about an update on expected delivery. This is Disgusting and Atrocious that this should still be happening to a loyal client. I expect immediate action to be taken to deliver the Explora within 24 hrs of this complaint & remedial action be taken against those concerned (Pls read all notes on my account that was recorded).