ATROCIOUS SERVICE AND BEHAVIOUR

Good day

I'm one of your 13Million unhappy clients. The service we receiving from your call center agents have no suitable word to describe, is ****.

*I phoned yesterday and spoke to Annelise at 16:25 who confirmed the payment has been allocated and no disconnection to take place however we got disconnected this morning. Funny enough I didn't get surprised when we got disconnected. I came to make peace with the fact that Multichoice takes 1st place for rendering ATROCIOUS service.

Payment we made on the 9th Jan 2020. POP sent and received by relevant department and could be accessed by call center Agent.

*This morning at 07:59 I then phoned in again and spoke to Marlize who at first could not find the POP, I asked her to look again and then she found it, surprisingly. She then put me on hold for 15mins then disconnected the call.

*Phoned again and spoke to Sandile at 08:17 who requested to speak to the owner of the account, my dad, who's at home. Told him I'm calling from work reason being, knowing the service I'm gonna get is from Hell, I've explained to him the calls I've made and the hold time and as a result cellphone is not an option when calling you guys. And so he wasn't willing to assist further.

I requested to speak to his senior (Mthembeni), he then put the phone on the side and went to whoever. Whilst he was there, he responded to that senior and said "lomuntu ngizomshiya kanje uma ungafuni ukukhuluma naye" this means he will leave "me" hanging like that on the line, I guess knowing that I'll hang up. He repeated this twice and I could overhear their conversation. After a couple of minutes he came to check if I was still holding. As soon as he picked up the headset I called his name, he rep****. I told him exactly what they were discussing and he apologized, told him I need no apology I need that team leader on the line. He then placed me on hold and never came back to me and I was holding till the 39:50minute of that call since holding for him or the team leader.