Atrocious Service

<p>My nightmare began two Mondays ago whereby I accidentally paid R1233.00 into their account</p> <p>And because it was a cash payment Fnb advised that it will cost me R278 to reverse the amount.</p> <p>I then made contact with the call centre explain my plight to Judith Maphasa who assured me thAt she will log a refund request.</p> <p>Three days later I followed up just to ascertAin if it was done.</p> <p>Only to be told no,which did not come as a surprise as with multi choice it's always I.mean always a dissapointing,unpleasurable painful experience to try get any assistance from them</p> <p>They never listen to what the customer is saying.</p> <p>They shove their processes on you</p> <p> </p> <p>I then ask to be transferred to the complaints dept I was given a.number which dies not exist ********** 901</p> <p>By Sylvia Mpele who is a nightmare to deal with.</p> <p>After being on the phone for 20 min holding for a manager was told that I need to send proof of payment and id copy for a refund.</p> <p>I obliged and to this date Lechesa Mokoena never acknowledge receiving my email.</p> <p>Today the 21 phone the centre spoke to slindile nyembe who is pathetic.. confirmed my suspicion about the refund that it was not because I f2f not submit supporting documents which is bull dust.</p> <p>I asked to sPeak to the Manager my request was denied.</p> <p>That Lechesa human is denying receiving my documents yet the email did not return.</p> <p>Nosihle promised to call me back and she did not</p> <p>You employ people who could not care about customers and that has been proved many times.</p> <p> </p> <p>Your organization is worst than telkom or home affairs.</p> <p>Customers are given a mediocre service and an apology does not begin to address my concerns and issue's with your call centre.</p> <p>Managers are the to take customers calls.</p> <p>I will go to every media platform until.I.get my money back </p>