1 reviews | Active since Jul 2016
Atrocious Service
Bought a DSTV HD decoder with installation package but when i contacted an installer, they wanted an installation voucher.
According to them it should be in the box but DSTV unable and unwilling to provide verification.
Their response, that they need the receipt for an item i bought a year ago is ridiculous. They should be able to verify that no installation has been done based on the decoder serial no.... Lazy mentality...
Dear Marck Abrahams
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Marck Abrahams
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Marck
Thank you for contacting us.
Please understand that an installation voucher is a required proof for installation. It is impossible to assist without the proof of purchase and the installation voucher.
We therefore recommend that you contact an accredited DStv installer to assist you. Please be informed that you will be required to pay the call out fee as there's no installation voucher.
Kind regards
Dinah
Best regards,
Good day Marck
Thank you for contacting us.
Please understand that an installation voucher is a required proof for installation. It is impossible to assist without the proof of purchase and the installation voucher.
We therefore recommend that you contact an accredited DStv installer to assist you. Please be informed that you will be required to pay the call out fee as there's no installation voucher.
Kind regards
Dinah
Best regards,