Atrocious service

This review is in reference to a Multichoice installer located @ 3, Lifestyle Corner, Hendrik Potgieter Rd & Nic Diederichs, Roodepoort, Johannesburg, 1732.

I've had a single decoder setup for over a year and when my girlfriend had moved in with me she had brought her decoder and we decided we'd get the Xtra view option.

I went physically to the store and explained that I would like someone to come setup the second decoder which will be the xtra view decoder but also have both decoders push a signal to my sons room. So pretty simple, two decoders operating seperately and then both decoders sending signal to a second bedroom.

The installer comes and I explain everything; we'd not done the change of ownership as of yet but the installer assured me that once change of ownership is complete everything will work. This was the Sunday that the setup occurred and R3000 later.

Monday I do the change and then get home from work and now the second decoder, which is a PVR decoder has been setup as the primary upstairs however now downstairs isn't working (error that it’s not getting a response from the primary decoder) and the signal to the third television is horrid compared to what it was looking like on the Sunday before the tech left.

I call DSTV call centre and explain the entire situation; The agent asks me to explain how the cables on both decoders are setup to which he then explained that it won’t work in its current setup and I'd have to change the cabling of the RF's and had to reset the decoders to default. That still didn’t work and the only way eventually we got it to work was the primary decoder had to be reverted back to my old decoder and that the PVR won’t work. I said that’s fine, we'd sorted it out with the Dstv installer.

I wait till the Saturday after the work week and go into the store again, explain what happened and I'm told that they will send someone later that day. Saturday comes and goes, no one calls, no one rocks up. Sunday... same thing.

Monday I call the store and it's a new excuse, a new apology, a new story and a new broken promise - they will have a technician call me to make arrangements. Monday passes, Tuesday, Wednesday - nothing.

Thursday I call again - and guess what - new excuses, new stories, new apologies and a new broken promise. They will send someone first thing Saturday morning (not the guy who originally installed it because he was on leave, I was told specifically they will send someone else) - I make arrangements that I'm home and available Saturday... Saturday passes and still nothing.

I call early the Saturday afternoon and guess what - new excuses, new story, new apologies and a new broken promise - as soon has his guys are done with their current job they will come through.

Saturday passes, Sunday passes - no calls, nothing. Monday morning at 07:45 they call - I ignore because now I'm done but then they send a SMS - can someone come through now... on a Monday, while I'm at work.

So after R 3000 I still didn’t get the service I wanted and have been treated to utterly atrocious customer care; it's always a new story and a new excuse and zero effort after having received their money.

I do not recommend these installers - ever! If still chosen to do an installation be sure that everything is 100% working, tested and tested and confirmed before payment because they do not care after having received payment.